Having trouble paying your energy bill? Xcel Energy reminds you that the Cold Weather Rule will help protect you from service disconnection. Under the rule, income eligible residential customers are protected from service disconnection between October 15 and April 15 if the disconnection would affect your primary heating source.
Eligible customers must take a few steps to ensure protection. Customers who receive a notice of proposed disconnection must contact their utility company and commit to a monthly payment not to exceed 10% of household income. Xcel Energy will refer customers to local community energy assistance programs if needed.
For more information, call Xcel Energy’s 24-hour customer service at 1-800-895-4999.